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Mar 23 2023

Insurer Zurich experiments with ChatGPT for claims and data mining

Insurer Zurich is testing how it can use ChatGPT artificial intelligence technology in areas such as claims and modelling, as it responds to the challenge posed by start-ups and bigger rivals, including China’s Ping An.

It is the latest example of long-established businesses, from law firm Allen & Overy to newspaper publisher Reach, experimenting with the technology.

Ericson Chan, who was poached in 2020 from Ping An to be Zurich’s chief information and digital officer, told the Financial Times that AI could create “a huge amount of efficiency” in jobs such as extracting information from long documents and writing code for statistical models.

“You’re not going to replace a developer, it’s a co-pilot. Similarly, for underwriting, for claims, it is not going to replace [people] but it is going to make it a lot more efficient.”

Zurich is investigating applications of the technology such as extracting data from claims descriptions and other documents. It is feeding in the most recent six years of claims data in an attempt to identify the specific cause of loss across a whole section of claims, with the aim of improving its underwriting.

Under Chan, the insurer has also created a new patent programme to protect its intellectual property, focusing on areas such as automated risk inspection and AI systems for processing bills.

Insurers’ use of AI has caused concern among public policy groups and regulators because of the implications for privacy and the potential for bias. US start-up Lemonade caused controversy in 2021 when it said its AI could identify fraud by picking up on “non-verbal cues” in videos from customers making claims. The insurer later clarified that it was simply describing commonly used facial recognition software that aims to spot the same person making multiple claims.

Chinese lenders including Ping An’s banking arm have gone further, using micro-expression technology in video communications with customers that they say can detect facial indications of whether borrowers are telling the truth. European and US firms have been more reluctant to use this technology.

Chan said Zurich was “very, very open” about its use of AI tools such as facial recognition and did not use micro-expression technology. But, in general, he warned about focusing only on the “pitfalls” of AI. “There are so many areas where there is so much benefit.”

Some insurance start-ups, such as Lemonade, have built their claims processes using AI, which can result in payouts being made on the spot. But despite these technology advances, big underwriting losses have weighed on their valuations.

Chan drew a distinction between newer “challenger” insurers such as Lemonade, which have suffered big drops in valuation, and other start-ups that do not carry risk but instead provide services and technology to the insurance sector. He said it was “not easy” for the challengers because they lack historic data and underwriting experience.

The emergence of tech-focused insurance start-ups was “healthy to take the industry forward”, he said, but the question for some was “how long can you survive to make it work?”

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Insurer Zurich experiments with ChatGPT for claims and data mining Republished from Source https://www.ft.com/content/45e5525c-ac45-4a49-a55c-8833d1a036b9 via https://www.ft.com/companies/technology?format=rss

Written by Ian Smith Insurance Correspondent · Categorized: entrepreneur, Technology · Tagged: entrepreneur, Technology

Mar 23 2023

FirstFT: Tense US hearing for TikTok chief

Good morning. TikTok’s chief executive was grilled today by US lawmakers, who called the Chinese-owned app a “cancer” and tool of surveillance.

In a tense hearing, Shou Zi Chew told legislators that the viral-video app will be kept “free from any manipulation by any government”, but he struggled to head off a potential US ban.

TikTok has become a flashpoint in rising tensions between the US and China, with Washington concerned that it could be used to steal sensitive US data.

Washington has demanded that the US arm of TikTok should be separated from its Chinese owners, but China is unlikely to co-operate.

“Forcing the sale of TikTok will seriously damage the confidence of investors from all over the world, including from China, on investing in the United States,” the commerce ministry said before the hearing, adding that it would “firmly” oppose such a move.

The other events I will be watching today include:

  • Japan inflation: February consumer price index inflation rate data will be released this morning.

  • UK-Israel meeting: Prime minister Rishi Sunak will host his Israeli counterpart Benjamin Netanyahu in London.

  • Melbourne food and wine festival: The annual festival kicks off today with events in Melbourne and across Victoria.

What did you think of today’s FirstFT? Let us know at firstft@ft.com. Thanks for reading.

Five more top stories

1. Toshiba’s board has approved a $15bn buyout proposal led by Japan Industrial Partners. The deal, in which the 147-year-old conglomerate will be taken private by a consortium backed by 17 domestic companies and six financial institutions, paves the way for the country’s biggest ever take-private deal.

2. Swiss financial regulator Finma has defended its decision to wipe out a huge swath of risky subordinated bonds as part of the Credit Suisse rescue deal. The move, which rendered SFr16bn ($17bn) of investments worthless, has become one of the most controversial elements of the shotgun marriage between Credit Suisse and UBS.

3. The crypto fugitive Do Kwon has been arrested in Montenegro, according to interior minister Filip Adzic. In a statement on Twitter, Adzic said the crypto entrepreneur behind the $40bn implosion of the terraUSD and luna digital tokens had been detained by police at Podgorica Airport with falsified documents.

4. Indian opposition figure Rahul Gandhi has been sentenced to two years in jail for remarks he made about Narendra Modi by a court in the prime minister’s home state of Gujarat, raising the temperature of Indian politics a year ahead of a national election. Here’s what else we know about the sentencing of the best-known figure in the Congress party.

5. China’s population of super-rich fell more than 14 per cent last year as President Xi Jinping’s zero-Covid policy, regulatory crackdowns and a property collapse took their toll on the nation’s largest fortunes. The number of billionaires in China fell by 164 to 969 compared with a decline of 25 to 691 in the US, according to the 2023 M3M Hurun Global Rich List.

How well did you keep up with the news this week? Take our quiz.

The Big Read

© FT montage/AFP/Getty Images

The EU wants to make solar power its single biggest source of energy by 2030. That would mean almost tripling its solar power generation capacity over the next seven years. The problem is more than three-quarters of the EU’s solar panel imports in 2021 came from a single country: China.

We’re also reading . . .

  • Iran-Russia: Moscow has become Iran’s largest foreign investor over the past year, as the two heavily sanctioned nations have increased co-operation since Russia invaded Ukraine.

  • ‘Sensible’ crypto: It’s not the crypto bros we have to fear, writes Jemima Kelly, but the strait-laced, earnest types that are snake-oil salesmen in sensible clothing.

  • Starbucks in China: The US coffee chain plans to open a store in China every nine hours to reach 9,000 locations by 2025.

Chart of the day

There could hardly be a less auspicious time for US business to attend Beijing’s flagship investment conference. But this weekend Americans including former secretary of state Henry Kissinger and investor Ray Dalio will head to Beijing. Recent earnings calls out of the US show that awareness of the geopolitical landscape is tempered by optimism over the Chinese market.

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Take a break from the news

As shares of Credit Suisse hover under $1, the price of its memorabilia is on the rise. When the storied Swiss bank ceased to exist practically overnight baseball caps, ski hats and other items bearing its logos were posted on auction sites and racked up bids, as collectors tried to grab pieces of fashion, and financial, history.

Additional contributions by Tee Zhuo and Emily Goldberg

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FirstFT: Tense US hearing for TikTok chief Republished from Source https://www.ft.com/content/4fdd6e3b-afe4-4ded-86f9-000218038b04 via https://www.ft.com/companies/technology?format=rss

Written by Emily Goldberg · Categorized: entrepreneur, Technology · Tagged: entrepreneur, Technology

Mar 23 2023

TikTok chief faces hostile Congress in bid to fight off US ban

TikTok’s chief executive has told hostile US legislators that the viral-video app will be kept “free from any manipulation by any government”, as he struggled to head off a potential US ban.

Shou Zi Chew received a bipartisan pummelling from a congressional committee on Thursday that threatened to ban the Chinese-owned app, calling it a “cancer” and tool of surveillance.

TikTok has become a flashpoint in rising tensions between the US and China, uniting Republicans and Democrats in Washington who are concerned that it could be used to steal sensitive US data.

Before the hearing, China’s commerce ministry hit out at a US demand that the US arm of TikTok should be separated from its Chinese owners.

“Forcing the sale of TikTok will seriously damage the confidence of investors from all over the world, including from China, on investing in the United States,” it said, adding that it would “firmly” oppose such a move.

In a series of tense exchanges on Capitol Hill over five hours, Chew attempted to address concern over the social media app’s links to its Chinese parent company ByteDance but met a sceptical audience.

“We do not trust TikTok will ever embrace American values,” said the Republican chair of the House energy and commerce committee, Cathy McMorris Rodgers. “TikTok has repeatedly chosen a path for more control, more surveillance and more manipulation. Your platform should be banned.”

Jamaal Bowman speaking at a pro-TikTok rally
US congressman Jamaal Bowman leads a rally to defend TikTok at the US Capitol on Wednesday © J Scott Applewhite/AP

TikTok has taken measures to respond to the US concerns, spending about $2bn on a partnership with Oracle designed to safeguard data and content from its 150mn American users from Chinese influence.

“Our commitment is to move data into the United States to be stored on American soil by an American company overseen by American personnel,” Chew said. “So the risk will be similar to any government going to an American company asking for data.”

But Chew faced overt suspicion from politicians. “I still believe that the Beijing communist government will still control and have the ability to influence what you’re doing,” said Frank Pallone, the panel’s top Democrat.

In addition to concerns about national security, legislators also claimed that the app did not have adequate moderation processes and was unsafe for children, described by one as a “cancer, like fentanyl, another China export, that causes addiction and death”.

The hearing comes at a critical moment for TikTok. This month, Senate Democrats and Republicans introduced a White House-backed bill that would give the administration powers to ban Chinese apps that pose security threats, including TikTok.

Mark Warner, the Democratic chair of the Senate select committee on intelligence who was one of the lead sponsors of the bill, said after the hearing that Chew had said “nothing” to assuage fears that TikTok was at the behest of the Chinese Communist party.

Rogers responded to the Chinese commerce ministry’s statement, telling Chew he had “zero confidence” that ByteDance and TikTok were not “beholden” to the Chinese Communist party. “The CCP believes they have the final say over your company.”

Chew, a former Goldman Sachs banker, emphasised that he was from Singapore and had a US-born wife. He conceded that in the past, employees at Beijing-based ByteDance were subject to Chinese law that would have compelled them to co-operate with state intelligence work.

However, he added that its partnership with Oracle, known as Project Texas, would create a firewall, meaning that was no longer the case for TikTok staff.

In one exchange, Chew evaded commenting on whether he believed that the Chinese government had persecuted the Uyghur Muslim population, as has been alleged by the UN, prompting the committee’s vice-chair, Kelly Armstrong, to accuse him of “absolutely [tying himself] in knots to avoid criticising” the Communist party.

Chew, appearing increasingly exhausted by the questioning, quibbled with the characterisation by legislators of the recent news that TikTok had inappropriately obtained the data of US journalists, as well as a Financial Times reporter, as “spying”.

Ahead of the hearing, TikTok has made a frantic public relations push, including inviting to Washington certain creators, many of whom make livelihoods advertising on behalf of brands to their large followings on the platform, to help lobby politicians against a ban.

In the wake of the of hearing, TikTok said in a statement: “Shou came prepared to answer questions from Congress, but, unfortunately, the day was dominated by political grandstanding that failed to acknowledge the real solutions already under way through Project Texas or productively address industry-wide issues of youth safety.”

Additional reporting by James Politi in Washington

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TikTok chief faces hostile Congress in bid to fight off US ban Republished from Source https://www.ft.com/content/6f0b931f-10c3-4f85-9f30-5d9977aab459 via https://www.ft.com/companies/technology?format=rss

Written by Hannah Murphy in San Francisco Ryan McMorrow in Beijing and · Categorized: entrepreneur, Technology · Tagged: entrepreneur, Technology

Mar 23 2023

Hindenburg shorts Jack Dorsey’s payments group Block

Hindenburg Research, the short seller that recently targeted India’s Adani Group, has accused payments group Block of artificially inflating its user numbers and facilitating fraudulent transactions.

In a statement on Thursday, Hindenburg said it had been investigating Block, which is led by Twitter co-founder Jack Dorsey, for two years and had taken a short position in the shares.

It said the accusations were based on “dozens of interviews with former employees, partners, and industry experts, extensive review of regulatory and litigation records” as well as Freedom of Information Act requests and “public records requests”.

Block’s two primary businesses are its Square payments services for merchants and its Cash App mobile payments product, which competes with rivals such as PayPal’s Venmo and Zelle. Hindenburg alleged Block “obfuscates” the actual number of people on its Cash App platform by reporting “misleading . . . metrics filled with fake and duplicate accounts”.

Block said it would work with the Securities and Exchange Commission to explore legal action against Hindenburg “for the factually inaccurate and misleading report” about its Cash App business.

“We have reviewed the full report in the context of our own data and believe it’s designed to deceive and confuse investors,” the company said.

Block’s shares were down more than 14 per cent on Thursday afternoon. As of Wednesday’s closing price, the company had a market capitalisation of nearly $44bn.

New York-based Hindenburg first came to prominence in 2020 when it claimed truck start-up Nikola’s business was a fraud. Earlier this year, it accused Indian billionaire Gautam Adani, at the time the third-richest person in the world, of “pulling the largest con in corporate history”. The report helped wipe about $100bn off his empire’s market value. Adani has denied the allegations.

Hindenburg on Thursday alleged Block had overstated its genuine user counts while also understating the amount it costs them to attract new customers.

Hindenburg cited “former employees” as estimating that 40 to 75 per cent of accounts they reviewed were fake, involved in fraud or were users holding multiple accounts.

Hindenburg said that in investigating the matter, it had opened several accounts under fake names including “Donald Trump” and “Elon Musk”.

The short seller also claimed that what was portrayed as Block’s “wild west” approach had led it to become a popular service for criminals to process transactions.

The report alleged Block has no obvious advantage over competitors such as PayPal or Zelle.

Hindenburg cited the inclusion of Cash App in hip-hop songs where rappers brag about using it for criminal activities.

“A review of those songs shows that the artists are not generally rapping about Cash App’s smooth user interface,” Hindenburg stated, adding that many describe using it “to scam” or for other illicit activity.

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Hindenburg shorts Jack Dorsey’s payments group Block Republished from Source https://www.ft.com/content/65ec9e18-d09a-4f6b-a9fb-67cdb43ecff6 via https://www.ft.com/companies/technology?format=rss

Written by Joshua Franklin and Ortenca Aliaj in New York and Oliver Ral · Categorized: entrepreneur, Technology · Tagged: entrepreneur, Technology

Mar 23 2023

UK parliament bans TikTok from official devices

The UK’s parliament on Thursday became the latest public organisation to ban the Chinese-owned TikTok app from its devices and networks as concern mounted about the security implications of its use.

The decision by the commissions that run both the House of Commons and the House of Lords comes just a week after the UK government barred the app from all government-owned devices used by ministers or officials. The Cabinet Office attributed that decision to the “potential vulnerability of government data”.

The social media network has faced claims that the data it collects on users could be passed to the Chinese government and Communist Party, claims the company has denied.

The EU and the governments of the US and Canada have also introduced various types of ban on the app in recent months.

Parliament said on Thursday: “Following the government’s decision to ban TikTok from government devices, the commissions of both the House of Commons and Lords have decided that TikTok will be blocked from all parliamentary devices and the wider parliamentary network.”

“Cyber security is a top priority for parliament,” it said, adding that it did not comment on “specific details” of its “cyber or physical security controls, policies or incidents”.

TikTok said the ban was “misguided and based on fundamental misconceptions” about the company, adding that it was “disappointed” not to be “treated equally to our competitors”.

“TikTok is enjoyed by millions of people in the UK, and potentially depriving users from access to and engagement with their representatives is a self-defeating step,” the company said.

TikTok has sought to reassure regulators that it will treat users’ information securely and has committed to storing all UK user data in European storage centres. UK data is currently stored in the US and Singapore.

Iain Duncan Smith, the former Conservative party leader who is a China hawk, wrote on Twitter that blocking the app from all parliamentary devices was “welcome, a good decision”.

“Given this robust position in parliament following the ban of TikTok from government phones, it’s now time that TikTok is also banned from ministers’ personal telephones,” he wrote.

The legislature’s ban comes on the day that TikTok chief executive Shou Zi Chew appeared on Capitol Hill in Washington to defend the app from US government accusations that it compromises users’ security.

In December, the company revealed that staff in the US and China had inappropriately obtained the data of users, including UK-based Financial Times reporter Cristina Criddle, who had led a string of stories about the company’s UK operation. TikTok said the staff responsible had now left the company.

UK government concerns around the app escalated when Conservative MP Luke Evans posted a video of himself passing through security at Downing Street, revealing potentially damaging information about the security measures.

The UK has previously been far less aggressive than the US in its stance on TikTok. Regulators in Washington are threatening to ban the app from the entire US if ByteDance, the app’s Beijing-based controlling shareholder, refuses to dispose of its stake.

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UK parliament bans TikTok from official devices Republished from Source https://www.ft.com/content/219d7a0e-651c-42a7-a317-3b3e065ec309 via https://www.ft.com/companies/technology?format=rss

Written by Robert Wright and Ian Johnston in London · Categorized: entrepreneur, Technology · Tagged: entrepreneur, Technology

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